WHAT IS PLANET WORD DOING TO KEEP VISITORS SAFE DURING COVID-19?
We are limiting capacity in the building to support social distancing, distributing stylus pens to limit touch interactions with our exhibit screens, and requiring masks be worn at all times on the premises. Learn more
DO I HAVE TO RESERVE A PASS IN ADVANCE?
To ensure we comply with COVID-19 safety protocols, we are limiting the number of free passes available daily. Reserving your pass online will ensure you get the day and time of your choice. We will have a limited number of passes available for walkups on a first-come, first-served basis. We recommend a donation of $15 per person to support the museum.
WHEN WILL YOU RELEASE MORE PASSES?
Free passes are available on a rolling, 30-day basis. Please check this space 30 days before your desired date to reserve your tickets. Please note that we are open Thursday through Saturday, 10 a.m. to 5 p.m. Limited walk-up tickets will be available on the half hour. Last entrance time for the day is 3:30 pm.
WHY IS THERE A SUGGESTED DONATION?
As a non-profit organization that receives no federal funding, we rely on donations to support our mission: to inspire and renew a love of words, language, and reading. Your suggested donation helps support our mission-driven programs, exhibits, and educational outreach.
I RESERVED A FREE PASS BUT CAN’T MAKE IT TODAY — CAN I USE IT TOMORROW?
If you missed the day on your pass or are unable to use your passes for a certain day, please notify us at firstname.lastname@example.org. Feel free to reserve another free pass or join the walk-up line, and we’ll do our best to accommodate you.
HOW LONG SHOULD I SPEND AT PLANET WORD?
The Museum is self-guided. We recommend 2-hours to go through. View our Planet Word map to plan your visit here.
DO INFANTS REQUIRE TIMED PASSES?
Only visitors aged 2 and older require timed passes to visit.
ARE STROLLERS ALLOWED IN THE MUSEUM?
We encourage everyone to park their strollers in a designated area on the first floor; ask a staff member to direct you to the stroller parking. Planet Word is not responsible for loss of or damage to any items.
CAN I GET FOOD OR DRINKS IN THE MUSEUM?
Food and drinks are not permitted in the museum.
DO YOU HAVE LOCKERS AVAILABLE?
Lockers are not available at this time.
DO YOU HAVE A LOST AND FOUND?
For the time being, only valuables (wallets, keys, phones, etc.) will be held for claim. All other items will be disposed of if not claimed within 24-hours. Please contact us at email@example.com for any Lost and Found questions.
MAY I BRING A PET?
Planet Word welcomes service animals – other animals or pets are not allowed. Under the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Therapy animals whose function is to provide comfort or emotional support do not qualify as service animals, even with a doctor’s note.
WHAT ARE YOUR ACCESSIBILITY FEATURES?
Planet Word is fully accessible for visitors with mobility disabilities or in a wheelchair.
A limited number of manually operated wheelchairs may be borrowed at Admissions on a first-come, first-served basis. Guests are required to leave a photo ID while using Museum wheelchairs.
Planet Word has a couple of exhibits that include loud noises and changing light levels. If a visitor is sensitive to sound or light, consider bringing noise-cancelling headphones or light reducing glasses.
Open captioning of exhibition videos is incorporated into some exhibitions.
DOES THE MUSEUM HAVE WIFI?
Free WiFi provided by AT&T is available throughout the building. Ask a staff member if you need help connecting.
CAN I TAKE PICTURES IN THE MUSEUM?
Yes. We love photos, and yours are welcome and encouraged. Tag your photos with @PlanetWordDC — we want to see them, too!
Commercial photography and videography must be approved in advance by our communications team. Email firstname.lastname@example.org
WHAT OTHER WASHINGTON, D.C. LANDMARKS ARE CLOSE BY?
The museum is within easy walking distance of the vibrant K Street corridor, the White House, the Walter E. Washington Convention Center, several Smithsonian museums, Penn Quarter, and many of D.C.’s top hotels and restaurants.