DO I HAVE TO RESERVE A PASS IN ADVANCE?
We are limiting the number of free passes available daily. Reserving your pass online will ensure you get the day and time of your choice. We recommend a donation of $15 per person to support the museum.
Please note that we are open Wednesday – Saturday, 10 a.m. to 5 p.m.; Sunday, 10 a.m. to 6 p.m.; and Monday, 10 a.m. to 5 p.m. Last entrance time for the day is 1.5 hours before closing.
WHY ARE PASSES NOT AVAILABLE?
Tickets are released the first of the month for the following month. Due to our limited capacity, tickets sell out fast! We strongly recommend booking passes online ahead of time. A limited number of same-day timed passes will be available on a first-come, first-served basis. Same day passes may be for a later time than your arrival or could be sold out for the day.
WHAT IF I AM UNABLE TO USE MY PASSES? CAN I GET A REFUND?
General Admission passes can be exchanged for a later time and date, subject to availability. Program passes are non transferable. Please notify us at [email protected]. All passes are considered donations to Planet Word, which are non-refundable and tax-deductible. As a nonprofit organization, Planet Word relies on donation support to continue providing immersive language experiences, outstanding programs, and fun learning opportunities.
WHAT IF I MISS MY RESERVATION TIME OR ARRIVE LATE?
Late arrivals are not guaranteed entrance. If a later session is available, you may be transferred to a later entry time.
WHAT IF I CAN’T FIND MY PASSES?
Check your SPAM folder. If you are unable to find the confirmation email, you can check-in with your name at the Welcome Desk.
WHY IS THERE A SUGGESTED DONATION?
As a non-profit organization that receives no federal funding, we rely on donations to support our mission: to inspire and renew a love of words, language, and reading. Your suggested donation helps support our mission-driven programs, exhibits, and educational outreach.
WHAT IF I HAVE NOT RECEIVED A LINK TO AN ONLINE PROGRAM I REGISTERED FOR?
Links to online programs are emailed after 5 p.m. the day before the event and 10 a.m. day-of. We also recommend checking your SPAM folder if you have not received anything.
HOW LONG SHOULD I SPEND AT PLANET WORD?
The Museum is self-guided. We recommend 90 minutes to go through. View our Planet Word map to plan your visit.
DO INFANTS REQUIRE TIMED PASSES?
Only visitors aged 2 and older require timed passes to visit.
ARE STROLLERS ALLOWED IN THE MUSEUM?
To ensure a safe and pleasant visit for all guests, we limit the size of strollers permitted in the galleries. Umbrella strollers and compact travel strollers that fit within these dimensions are allowed: 30” length and 25” width and 43” height. Guests with larger strollers can fold and store them in the locker area in the lobby. Planet Word is not responsible for loss of or damage to any items.
WHAT AGES IS PLANET WORD BEST FOR?
Planet Word is open for all ages, but the exhibits are best for ages 10 and up.
CAN I VISIT ALONE IF I AM NOT 18?
Anyone under the age of 18 must be accompanied by an adult.
CAN I GET FOOD OR DRINKS IN THE MUSEUM?
Food and drinks are not permitted in the museum.
DO YOU HAVE LOCKERS AVAILABLE?
Please limit the number and size of the items you bring. A limited number of free storage lockers are available on a first come, first served basis. Large items, such as luggage, are not permitted in the permanent exhibition. Planet Word is not responsible for loss or damage to any items stored.
DO YOU HAVE A LOST AND FOUND?
For the time being, only valuables (wallets, keys, phones, etc.) will be held for claim. All other items will be disposed of if not claimed within 24-hours. Please contact us at [email protected] for any Lost and Found questions.
MAY I BRING A PET?
Planet Word welcomes service animals — other animals or pets are not allowed. Under the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Therapy animals whose function is to provide comfort or emotional support do not qualify as service animals, even with a doctor’s note.
DOES THE MUSEUM HAVE WIFI?
Free WiFi provided by AT&T is available throughout the building. Ask a staff member if you need help connecting.
CAN I TAKE PICTURES IN THE MUSEUM?
Yes. We love photos, and yours are welcome and encouraged. Tag your photos with @PlanetWordDC or #PlanetWord on social media — we want to see them, too!
Tripods are not permitted, only handheld equipment. Please note that photography should not interfere with the visitor experience.
Commercial photography and videography must be approved in advance by our communications team. Email [email protected]
Planet Word or authorized third-parties may carry out photography and/or other recordings at the Museum, and any images and/or recordings may feature visitors. You consent to the use of such images and/or recordings by us in connection with advertising, promoting the Museum, and for our internal purposes. In doing so, you allow us to edit, modify, publish and make available such images and/or recordings. You acknowledge and agree that you will not receive compensation if we use such images and/or recordings.
WHAT OTHER WASHINGTON, D.C. LANDMARKS ARE CLOSE BY?
The museum is within easy walking distance of the vibrant K Street corridor, the White House, the Walter E. Washington Convention Center, several Smithsonian museums, Penn Quarter, and many of D.C.’s top hotels and restaurants.
Planet Word reserves the right to modify its hours of operations, capacity, or visitor guidelines as circumstances require and to deny entry or access to any person who fails to follow these guidelines or whose conduct puts Planet Word staff, visitors, or property at risk.