Planet Word is committed to providing a fun, inclusive, and meaningful experience for all our guests. Our staff will happily assist with any needs or questions during your visit. All resources are available on a first-come, first-served basis. Please email [email protected] with any additional questions.
Planet Word is fully accessible to guests who use mobility aids.
- Elevator access is available on all floors.
- A limited number of manually operated wheelchairs may be borrowed at the Welcome Desk on a first-come, first-served basis. Guests are required to leave a photo ID while using museum wheelchairs.
- Restrooms are available on all public floors. Single-stall restrooms open to all genders are available on the first floor.
- Open captioning of exhibit videos is incorporated into some exhibitions.
Planet Word welcomes service animals — other animals or pets are not allowed. Under the American with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Therapy animals whose function is to provide comfort or emotional support do not qualify as service animals, even with a doctor’s note.
Guests with sensory sensitivities
Planet Word has some exhibits that include loud noises and changing light levels. In order to make some of these “surprises” more predictable, we have created a sensory map to help prepare guests for their visit. Sensory maps will be available at the Welcome Desk in the Museum Lobby.
To assist with the planning and preparing for your visit, a social narrative is available to help prepare children for their visit to Planet Word and who/what to expect once they arrive.
A limited number of sound-reducing headphones may be borrowed at the Welcome Desk on a first-come, first-served basis. Guests are required to leave a photo ID while using museum headphones. If a visitor is sensitive to sound or light, consider bringing light reducing glasses.