DO I HAVE TO RESERVE A PASS IN ADVANCE?
We are limiting the number of free passes available daily. Reserving your pass online will ensure you get the day and time of your choice. We recommend a donation of $15 per person to support the museum.
Please note that we are open Wednesday through Sunday, 10 a.m. to 5 p.m. Last entrance time for the day is 3:30 pm.
WHY ARE PASSES NOT AVAILABLE?
Tickets are released the first of the month for the following month. Due to our limited capacity, tickets sell out fast! Walk-up passes are available on the half hour of every hour until 3:30pm (given availability).
I RESERVED A FREE PASS BUT CAN’T MAKE IT TODAY — CAN I USE IT TOMORROW?
If you missed the day on your pass or are unable to use your passes for a certain day, please notify us at email@example.com. Feel free to reserve another free pass or join the walk-up line, and we’ll do our best to accommodate you.
WHAT IF I MISS MY RESERVATION TIME OR ARRIVE LATE?
Late arrivals are not guaranteed entrance. If a later session is available, you may be transferred to a later entry time.
WHAT IF I CAN’T FIND MY PASSES?
Check your SPAM folder. If you are unable to find the confirmation email, you can check-in with your name at the Welcome Desk.
WHY IS THERE A SUGGESTED DONATION?
As a non-profit organization that receives no federal funding, we rely on donations to support our mission: to inspire and renew a love of words, language, and reading. Your suggested donation helps support our mission-driven programs, exhibits, and educational outreach.
WHAT IF I HAVE NOT RECEIVED A LINK TO AN ONLINE PROGRAM I REGISTERED FOR?
Links to online programs are emailed after 5 p.m. the day before the event and 10 a.m. day-of. We also recommend checking your SPAM folder if you have not received anything.
HOW LONG SHOULD I SPEND AT PLANET WORD?
The Museum is self-guided. We recommend 90 minutes to go through. View our Planet Word map to plan your visit.
DO INFANTS REQUIRE TIMED PASSES?
Only visitors aged 2 and older require timed passes to visit.
ARE STROLLERS ALLOWED IN THE MUSEUM?
We encourage you to leave your stroller home if you can. When your child is not physically in the stroller, please park your stroller somewhere out of high traffic areas. Planet Word is not responsible for loss of or damage to any items.
CAN I GET FOOD OR DRINKS IN THE MUSEUM?
Food and drinks are not permitted in the museum.
DO YOU HAVE LOCKERS AVAILABLE?
Please limit the number and size of the items you bring. A limited number of free storage lockers are available on a first come, first served basis. Large items, such as luggage, are not permitted in the permanent exhibition. Planet Word is not responsible for loss or damage to any items stored.
DO YOU HAVE A LOST AND FOUND?
For the time being, only valuables (wallets, keys, phones, etc.) will be held for claim. All other items will be disposed of if not claimed within 24-hours. Please contact us at firstname.lastname@example.org for any Lost and Found questions.
MAY I BRING A PET?
Planet Word welcomes service animals — other animals or pets are not allowed. Under the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Therapy animals whose function is to provide comfort or emotional support do not qualify as service animals, even with a doctor’s note.
DOES THE MUSEUM HAVE WIFI?
Free WiFi provided by AT&T is available throughout the building. Ask a staff member if you need help connecting.
CAN I TAKE PICTURES IN THE MUSEUM?
Yes. We love photos, and yours are welcome and encouraged. Tag your photos with @PlanetWordDC or #PlanetWord on social media — we want to see them, too!
Commercial photography and videography must be approved in advance by our communications team. Email email@example.com
Planet Word or authorized third-parties may carry out photography and/or other recordings at the Museum, and any images and/or recordings may feature visitors. You consent to the use of such images and/or recordings by us in connection with advertising, promoting the Museum, and for our internal purposes. In doing so, you allow us to edit, modify, publish and make available such images and/or recordings. You acknowledge and agree that you will not receive compensation if we use such images and/or recordings.
WHAT OTHER WASHINGTON, D.C. LANDMARKS ARE CLOSE BY?
The museum is within easy walking distance of the vibrant K Street corridor, the White House, the Walter E. Washington Convention Center, several Smithsonian museums, Penn Quarter, and many of D.C.’s top hotels and restaurants.
Planet Word reserves the right to modify its hours of operations, capacity, or visitor guidelines as circumstances require and to deny entry or access to any person who fails to follow these guidelines or whose conduct puts Planet Word staff, visitors, or property at risk.