Planet Word reserves the right to modify its hours of operation, capacity, or visitor guidelines as circumstances require. We may deny entry, revoke memberships, or eject any person who fails to follow these guidelines, whose conduct is deemed by management to be disorderly, or puts Planet Word staff, visitors, or property at risk.
Admission & Passes Visiting the Museum Media & Communications Lexicon Lane
Reserving your pass online will ensure you get the day and time of your choice. We recommend a donation of $15 per person to support the museum.
Please note that we are open Monday and Wednesday – Friday, 10 a.m. to 5 p.m.; Saturday – Sunday, 10 a.m. to 6 p.m.; and closed on Tuesday. The last entrance time for the day is 1.5 hours before closing.
Tickets are released on the first of the month for the following month. Tickets sell out fast and we strongly recommend booking passes online ahead of time. A limited number of same-day timed passes will be available on a first-come, first-served basis. Same day passes may be for a later time than your arrival or could be sold out for the day.
General Admission passes can be exchanged for a later time and date, subject to availability. Program passes are non-transferable. Please notify us at [email protected].
All passes are considered donations to Planet Word, which are non-refundable and tax-deductible. As a nonprofit organization, Planet Word relies on donation support to continue providing immersive language experiences, outstanding programs, and fun learning opportunities.
Late arrivals are not guaranteed entrance. If a later session is available, you may be transferred to a later entry time.
Check your SPAM folder. If you are unable to find the confirmation email, you can check-in with your name at the Welcome Desk.
Any group of 16+ must book through group sales and follow all museum group policies and procedures. We cannot guarantee admission for groups without a group reservation, regardless of having online passes. Multiple reservations for the same party or group will NOT be honored without going through our group booking procedures and will be cancelled from the reservation system.
Only visitors ages 2 and older require timed passes to visit.
As a non-profit organization that receives no federal funding, we rely on donations to support our mission: to inspire and renew a love of words, language, and reading. Your suggested donation helps support our mission-driven programs, exhibits, and educational outreach.
Links to online programs are emailed after 5 p.m. the day before the event and 10 a.m. the day-of. We also recommend checking your SPAM folder if you have not received anything.
The museum is self-guided. We recommend 90 minutes to go through. Plan your visit and explore an interactive map using our digital guide on Bloomberg Connects, the free arts and culture app.
To ensure a safe and pleasant visit for all guests, stroller access is not permitted in the galleries. We encourage you to bring your own infant carrier or backpack. At management’s discretion, only small strollers for infants are allowed in the galleries. Please keep them away from high traffic areas like exhibit entries/exits as well as emergency exits. Guests may store strollers in the designated parking. Planet Word is not responsible for loss of or damage to any items.
Planet Word is recommended for ages 10 and up.
Anyone under the age of 18 must be accompanied by an adult.
Food and drinks are not permitted in the museum and may not be carried into the galleries. Please keep water bottles concealed at all times. Glass containers are not permitted.
There are a number of restaurants and other food options within easy walking distance from the museum, including Immigrant Food, which is located on our lower level.
Please limit the number and size of the items you bring. A limited number of free storage lockers are available on a first come, first served basis. Large items, such as luggage, are not permitted in the permanent exhibition. Planet Word is not responsible for loss or damage to any items stored.
Only valuables (wallets, keys, phones, etc.) will be held for claim. All other items will be disposed of if not claimed within 24 hours. Please contact us at [email protected] for any Lost and Found questions.
Planet Word welcomes service animals — therapy animals, or pets are not allowed. Under the Americans with Disabilities Act (ADA), a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. Therapy animals whose function is to provide comfort or emotional support do not qualify as service animals, even with a doctor’s note.
Planet Word offers a number of spaces for private events, as well as full museum buyouts. Please review our Private Events page for more information. For questions about the spaces, email [email protected].
Visits to Planet Word are self-guided, as our exhibits speak for themselves. If you’re looking for a more directed experience for your group, print out one of our themed-experience guides before your visit or download our digital guide on Bloomberg Connects, the free arts and culture app.
The museum is within easy walking distance of the vibrant K Street corridor, National Museum of Women in the Arts, the White House, the Walter E. Washington Convention Center, several Smithsonian museums, Penn Quarter, and many of D.C.’s top hotels and restaurants.
Free WiFi provided by AT&T is available throughout the building. Ask a staff member if you need help connecting.
Yes, visitors are permitted to take photographs and shoot videos for personal, non-commercial use. Tag your photos with @PlanetWordDC or #PlanetWord on social media — we want to see them, too!
Tripods, monopods, selfie sticks, or gimbals are not permitted. Professional photo shoots, including wedding, engagement, and modeling, are not permitted. Please note that photography should not interfere with the visitor experience.
Photographs and videos are not to be used for any commercial purposes, except for as approved in advance by our communications team ([email protected]), including but not limited to: Web sites, print or broadcast advertisements, publications, training films, feature films or motion pictures (movies), podcasts, or other public use.
Planet Word or authorized third parties may carry out photography and/or other recordings at the museum, and any images and/or recordings may feature visitors. You consent to the use of such images and/or recordings by us in connection with advertising, promoting the museum, and for our internal purposes. In doing so, you allow us to edit, modify, publish and make available such images and/or recordings. You acknowledge and agree that you will not receive compensation if we use such images and/or recordings.
Have a question about Lexicon Lane? Find answers to several frequently asked questions about this immersive puzzle-solving experience on the Lexicon Lane webpage.
At Planet Word, our goal is to make sure that every visit to the museum is an exceptional experience. To ensure a positive and memorable experience, we expect every person in our museum to treat each other with respect and to help maintain a safe environment. If you need assistance or notice anything unusual, please ask a Planet Word employee (staff wearing blue staff shirts) for help.
By visiting Planet Word, you agree to comply with the following requirements for visitor conduct.
While on Planet Word premises, no visitor shall:
Planet Word reserves the right to refuse or revoke admission or Membership of any visitor or group, whose conduct is deemed by the management to be disorderly or does not comply with the Visitor Code of Conduct. Disorderly conduct is not limited to the above guidelines.